You’ve seen it before. You did service for a customer and made recommendations for other work. The customer declines and leaves. When they return to you several weeks later, you notice that all the work you recommended on their car has been done – but you didn’t do it! Why? What went wrong? Why did you lose that job?
I explain the Two Reasons why you lost that job with tips and tricks to help prevent you from losing more. Grab a pad and pen because you’ll want to make notes on this one!
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