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Use this assessment to evaluate your CRM program maturity. Rate your compliance with best practices across 15 categories including: Senior Management Commitment, Customer-Centric Organization, Business Goals & Objectives Alignment, Customer Satisfaction Management, Customer Strategy, Knowledge Creation, Business Intelligence, CRM Analytics, Campaign Management, Performance Management, Touch-Point Integration, Process Maturity & Documentation Level, Data Management & Integration, Enabling Technology User Training & Support and Enabling Technology User Adoption. Get this template @ t