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Dynamics 365 BSA 13 Customer Service Hands On CRM Sale Marketing Field Service Power Platform

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Dynamics 365 BSA 13 Customer Service Hands On CRM Sale Marketing Field Service Power Platform

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Dynamics 365 includes key modules such as Marketing, Sales, Customer Service, Field Service, Power Platform, with AI, Business Intelligence
This is David An, Dynamics 365 Solution Architect and Expert. My partner Jean is Senior BA and Enterprise Architect, we all have over 20 years of IT experiences in North America. Our channel focuses on Dynamics 365 Sales, Marketing, Customer Service, Field Service; Power Platform, Power Apps (Portal), Power Automate, Power Virtual Agent, Power BI, Business Intelligence & Insights, AI; Dynamics integration with SharePoint, Teams, ERP; Migration from On-Premise to Online, Dynamics Web Resources, Plug-in, Workflow, Flows Web Services and Azure. Dynamics 365培训, 高薪工作机会, Business Analyst/Business System Analyst, Consultant, Senior Consultant, CRM Developer, Specialist/Support Engineer目前该领域, 人才市场供不应求, 适合迁移上云过程中失去工作的IT人员, 刚大学毕业的各行业专才, 专业知识+Dynamics技能实现工资涨30%-60%. 在职Professional, 专业背景+Dynamics复合人才工资涨50%+. 新移民,无北美工作经验,容易找到高速增长, 高需求的Dynamics工作立足
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Dynamics 365 enable core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating data, business logic, and processes. So, instead of having separate, siloed sales and marketing functions, Dynamics 365 offers automated, integrated, and intelligent sales and marketing capabilities that efficiently connect, prioritize, and convert leads into paying customers. It is built on Microsoft Azure, which offers both a trusted platform and a broad ecosystem of services. And it is natively integrated with Microsoft 365’s productivity apps, giving you a unified way to manage users and services.
Dynamics 365 Apps are adaptable to business as well as specific departmental needs. Each app is designed to work great on their own, but they work even better together. These browser-based apps are accessible from anywhere, on any device and there is also a rich array of mobile apps available. And, with the administrator tools provided out of the box, you still have ultimate control over how the services and applications are configured to meet business and security needs. Microsoft Power Platform can build custom and automated experiences around data and processes.
Dynamics 365 allows users to build apps on their own by using the point-and-click app creation experience in Microsoft Power Apps. The visual engine and workflow power are all automated. Built-in intelligence allows business to derive fast and actionable insights that can be optimized even further with additional AI services, both on Azure and by leveraging purpose-built AI insights apps like Customer Insights.
Power BI provides powerful data visualization and analytics tool, and AI builder to apply machine learning and improve business insights and processes.
Dynamics 365 runs natively on Azure, so it benefits from Microsoft’s expansive cloud fabric and data centers globally. These services run on a 99.9% level of availability. So, if users are spread across different locations, you can host Dynamics 365 services and data in preferred data center regions around the world in proximity to users to reduce latency. And your data is always your data – Microsoft doesn’t mine it for marketing and advertising.
You can also use the granular administration controls to define individual access or security groups. Or you can specify access rules within the specific fields to remove sensitive information from view. There are encryption options as well. This means, for example, that you can use your encryption keys to protect data from unauthorized access, viewing, or export. Plus, it’s easy to add users to Dynamics 365 services and, if necessary, connect with your existing directory services, allowing you to take advantage of identity-based security with Azure Active Directory to implement single sign-on for users across applications, portals, and services.
Many data and computer services have data and logic capabilities that are disjointed from each other, often forcing you to build unique data and logic stacks for each app. This makes building integrated experiences or analyzing the data across apps challenging. To address this challenge, the Common Data Service (CDS), a cloud-scale database, is used to securely store data while allowing your apps and processes to interact with a single set of data shapes and business logic.
CDS runs in Microsoft Azure and not only does it understand the shape of your data, also knows how best to store different types of data. It automatically stores images, assets, and blobs as text strings in tabular data. And it aggregates values and associated activities. The themes used in the CDS are open-sourced and form the foundation of the Common Data Model (CDM). The CDM defines entities, attributes, semantic metadata, and relationships to provide consistency in how data is defined and connected across your applications.

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