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Increasing NRR (Net Retention Rate) for SaaS

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Increasing NRR (Net Retention Rate) for SaaS

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Do you think that having a great product or service automatically guarantees a high net retention rate? That’s not how it works! It’s all about building a powerful understanding of your customers through data analytics. Do you want to know how to crush Net Retention Rate for SaaS?

In our exclusive interview with Michael Taylor, Chief Customer Officer at ClickDimensions, he shares how his team championed an incredible success story in net retention through tracking customer data. Michael discusses retention rate and why it is a critical metric to delivering value to your customers and your bottom line.

Hear Michael’s team’s success story and gain new insights into how you can improve user journeys and increase your retention rate from the man himself. Watch the full video now!

00:00 Intro
01:23 What is Net Retention Rate?
02:45 How to calculate Net Retention Rate?
03:13 Who’s Accountable for Increasing Net Retention Rate?
05:43 Building Customer Health Score to Leverage Net Retention Rate
08:59 Balancing Customer Health and Net Retention Rate
13:29 Tools and Data Sources to Increase Net Retention Rate SaaS
19:00 Plans for Further Improving Net Retention Rate

Here are the tools Michael mentioned in the video:
Salesdirector.AI :
PowerBI :

BONUS RESOURCES:

📑 Read this blog: Achieving 100% Customer Retention

🎥 Watch this video: The Secrets to High Net Retention Rate

⏬ Download Infographic: Customer Health Score Industry Trends

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READY TO CRUSH YOUR NET RETENTION RATES?

Our programs are designed to help our clients win more referrals, sell more upgrades, and increase net retention rates. Whether you need gap assessment, strategy design, or strategy development, we have the right solution that matches your unique needs.

Sign up for a comprehensive Customer Success Strategy Session with one of our experts! It’s FREE!

Click here:

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READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?

Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. Our programs are designed to provide your team access to expert advice, innovative strategies, and proven methodologies. Expert-led sessions will ensure your team adopts new processes and your unique core challenges are addressed in a manner that’s tailored to your unique business model.

☎️ Apply for a free Customer Success Strategy session to see if our program is right for your organization:

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