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Microsoft Social Engagement for Dynamcis CRM Customer Care

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Microsoft Social Engagement for Dynamcis CRM Customer Care

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Customers expect to get service on their favorite social channel. By combining Microsoft Dynamics CRM and Microsoft Social Engagement, you can provide it.

This 4 minute demo video gets you up to speed with how to listen for social posts, understand overall sentiment and specific customer needs, connect to resolve individual issues, and know if you are improving your results.

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