Many businesses had to pivot due to the ongoing pandemic and the changes due to COVID19. This video series takes a deeper dive into how this helped transform the Customer Success function in particular but also for other customer facing roles, such as, Customer Support, Sales etc. within an organization. In this part, Shankar ( who is a 20 year Customer Success veteran, talks about the high level considerations and ways to navigate the changes needed to keep existing customers happy and to onboard new customers during the pivot and post pivot.
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