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Understanding CRM and the Path to Salesforce Certification

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Understanding CRM and the Path to Salesforce Certification

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Hey Bizzy Lab viewers! We are so lucky to have an interview series with special guest Deepa Patel – Salesforce MVP and author of her new book “Beyond CRM Basics.” We will be discussing the concept of Customer Relationship Management, why software is necessary and how it can be applied in the business world. Then we will uncover the first steps to take if you want to delve into CRM technology. Let’s Go!

Find Deepa Patel on Twitter @DPCRMGURU

“Beyond CRM Basics”by Deepa Patel

Here are some of the resources available for getting started with Salesforce!

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